True North’s Commitment to Excellent Customer Service: Ensuring Quality and Efficiency
At True North, customer satisfaction is at the heart of everything we do. Our mission is to deliver timely, efficient, and quality services to every client. This commitment is embodied in our Citizens’ Service Delivery Charter—a promise of the exceptional service you can expect from us.
What is the Citizens’ Service Delivery Charter?
The Citizens’ Service Delivery Charter outlines how True North strives to meet your needs:
- Timely and Efficient Services: A guarantee of quick and reliable assistance, even for complex issues.
- Your Rights and Responsibilities: Clear guidance on what you can expect and what we need from you to serve you better.
- Regular Updates: For longer processes, we commit to keeping you informed about progress at least once a month.
What to Do if Our Service Falls Short
If you ever feel that True North hasn’t met its high service standards, here’s how to reach out:
- Visit Us: Drop by our office or contact us online at true-north.co.ke.
- Email Us: Send your concerns to [email protected].
- Connect on Social Media: Follow us on Twitter @truenorthcare for updates and assistance.
How to Escalate Unresolved Concerns
If your concerns remain unresolved, you can escalate your complaint through these channels:
- Email: Write to [email protected].
- Call: Dial +254 709 017 700/800.
- Visit Us in Person: Come to our main office, details available on our website.
- Send a Letter: Address your complaint to:
- Complaints & Support Centre
- True North Client Services
- P.O. Box 48240 – 00100, Nairobi.
Your Feedback Matters
At True North, your feedback is invaluable. It helps us continuously improve and deliver better services tailored to your needs. We’re here to ensure your experience is as smooth and positive as possible.
Partner With True North
Navigating tax matters can be challenging, but you don’t have to do it alone. True North specializes in simplifying tax processes, offering expert advice, and providing support for businesses and individuals alike.
📞 Contact us today for personalized guidance and take the hassle out of managing your tax concerns.
Visit us at true-north.co.ke and let us help you achieve tax compliance with ease!
Tax Tips for Kenyan NGOs
Maximize Your Impact, Minimize Your Worries
Navigating taxes can feel overwhelming, especially for Non-Governmental Organizations (NGOs) working hard to create meaningful change. But here’s the good news: understanding the tax landscape can enhance your organization’s impact. At True North, we’re here to simplify the process for you.
Good News: Tax Savings for NGOs
Did you know many NGOs in Kenya qualify for tax exemptions? That means more funds to drive your mission forward. However, there are a few things to keep in mind:
- Focus on Your Mission: NGOs engaged in community improvement or environmental protection are strong candidates for tax exemptions.
- Be Cautious with Side Incomes: Revenue from activities unrelated to your core mission may still be taxable.
Steps to Register for Tax Exemption
Here’s what you need to secure those tax benefits:
- NGO Coordination Board Approval: Demonstrate your legitimacy as a registered NGO.
- KRA Certification: Obtain a Tax Exemption Certificate along with your Personal Identification Number (PIN).
Our team at True North can guide you through the registration process to ensure everything is done right.
Stay Organized with Your Records
Accurate record-keeping is essential for compliance and maintaining your tax-exempt status:
- File Annual Returns: Ensure they are submitted on time to the KRA and NGO Coordination Board.
- Maintain Receipts: Track every transaction to keep your finances transparent and manageable.
Not sure where to start? Let us help you stay on top of your financial records.
Exceptions to Be Aware Of
While tax exemptions are a major benefit, some incomes are still taxable, including:
- Business Income: Revenue from unrelated business activities.
- Investment Income: Earnings from financial investments.
True North can help you navigate these exceptions so you stay compliant without sacrificing your mission.
Partner with Experts
Tax laws can be complex and constantly changing. Having an expert on your side ensures you’re maximizing your benefits while minimizing risks.
At True North, we specialize in helping NGOs like yours streamline their tax processes, so you can focus on making a difference.
Take the Next Step
Understanding your tax obligations doesn’t have to be a headache. With the right guidance, you can save time, money, and energy—allowing you to focus on what truly matters.
📞 Contact us today for a free consultation and let us guide your NGO toward greater impact and tax efficiency.
Visit us at true-north.co.ke to learn more!
Tax Compliance 101: What you need to Know about PIN Registration
Payment of taxes is one of the most universally disliked aspects of adult life. For many, the idea of handing over a portion of their hard-earned money to the government feels like an unwelcome burden, made worse by the fact that taxes are an inevitable and permanent part of our financial responsibilities. This narrative is often fueled by the perception that navigating tax procedures is confusing and overwhelming, leaving many in fear of facing penalties for unpaid taxes. At the heart of this frustration, however, lies a common thread: a lack of understanding of the tax process itself.
In today’s world, understanding taxes is essential. It is important to start taking an interest in the key aspects of tax compliance as early as 18 years old. This article aims to guide you on this informative journey, addressing common concerns that many citizens share.
Understanding Eligibility and PIN Registration
Any adult in the Republic of Kenya (18 years and above) is eligible to pay taxes. This process begins with applying for a KRA Personal Identification Number (PIN). A PIN is a unique number that the Kenya Revenue Authority (KRA) uses to identify a taxpayer and is required when doing any business, seeking employment, or even for importation.
There are two types of applicants for PINs: individuals and entities such as companies, trusts, clubs, and similar organizations. An individual’s PIN starts with the code “A0…” while for entities such as companies, it begins with “P0…”
A PIN is required for activities such as applying for a Higher Education Loans Board (HELB) loan, opening a bank account, engaging in business, and selling land, among other transactions.
The purpose for which you apply for a PIN determines your tax obligations. Based on factors like your income and the nature of your application, the PIN will guide the selection of the appropriate tax categories and dictate how you will need to remit your taxes.
How to Register for a PIN: A Step-by-Step Guide
Once you have identified the need for a PIN, understanding the registration process becomes straightforward. Registration is an online process done on iTax, and it is free of charge! Residents receive their PIN certificate instantly after completing the online registration. Non-residents, however, receive an acknowledgment receipt that can be used to follow up on the registration process status.
Step-by-step guides for both individual and non-individual registration are available on the KRA website.
Support and Assistance:
For additional information and resources, visit the official KRA website, where you will find comprehensive guides and FAQs to assist you. KRA also provides video tutorials on the official YouTube page, designed to help you navigate various tax processes with ease. If you need personalized support, our Contact Centre is available to assist you via phone at 0711 099 999 or 020 4 999 999 and by email at [email protected]. Alternatively, you can visit the nearest KRA office, where staff are ready to provide in-person assistance and answer any questions you may have.
With this information at your disposal, the responsibility now lies with you to become more vigilant in following these processes, which ultimately contribute towards the country’s economic development.
