At True North, customer satisfaction is at the heart of everything we do. Our mission is to deliver timely, efficient, and quality services to every client. This commitment is embodied in our Citizens’ Service Delivery Charter—a promise of the exceptional service you can expect from us.
What is the Citizens’ Service Delivery Charter?
The Citizens’ Service Delivery Charter outlines how True North strives to meet your needs:
- Timely and Efficient Services: A guarantee of quick and reliable assistance, even for complex issues.
- Your Rights and Responsibilities: Clear guidance on what you can expect and what we need from you to serve you better.
- Regular Updates: For longer processes, we commit to keeping you informed about progress at least once a month.
What to Do if Our Service Falls Short
If you ever feel that True North hasn’t met its high service standards, here’s how to reach out:
- Visit Us: Drop by our office or contact us online at true-north.co.ke.
- Email Us: Send your concerns to [email protected].
- Connect on Social Media: Follow us on Twitter @truenorthcare for updates and assistance.
How to Escalate Unresolved Concerns
If your concerns remain unresolved, you can escalate your complaint through these channels:
- Email: Write to [email protected].
- Call: Dial +254 709 017 700/800.
- Visit Us in Person: Come to our main office, details available on our website.
- Send a Letter: Address your complaint to:
- Complaints & Support Centre
- True North Client Services
- P.O. Box 48240 – 00100, Nairobi.
Your Feedback Matters
At True North, your feedback is invaluable. It helps us continuously improve and deliver better services tailored to your needs. We’re here to ensure your experience is as smooth and positive as possible.
Partner With True North
Navigating tax matters can be challenging, but you don’t have to do it alone. True North specializes in simplifying tax processes, offering expert advice, and providing support for businesses and individuals alike.
📞 Contact us today for personalized guidance and take the hassle out of managing your tax concerns.
Visit us at true-north.co.ke and let us help you achieve tax compliance with ease!
